Responsible Gaming at fbjaee
At fbjaee, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. This guide outlines the tools, resources, and support available to every player in Bangladesh who wants to keep their gaming experience positive, balanced, and firmly in control.
Player Protection First
Every fbjaee account comes with built-in responsible gaming tools. These are not add-ons — they are core features designed to put you in full control of how much time and money you spend on the platform at any given time.
Strict 18+ Enforcement
fbjaee enforces a minimum age of 18 for all players. Age verification is conducted as part of the KYC process for every account. Anyone found to be under 18 will have their account suspended and any funds returned in line with our terms.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit limits directly from your fbjaee account settings. Once a limit is applied, it takes effect immediately. Increases to existing limits require a mandatory 24-hour cooling-off period before they become active.
Time-Out Periods
If you feel you need a short break from gambling, fbjaee's time-out feature lets you suspend your account for 24 hours, 48 hours, one week, or one month. During a time-out period, you cannot log in, deposit, or place bets.
Self-Exclusion Programme
For players who need a longer break, fbjaee offers self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, all marketing communications are also suspended and re-registration attempts are blocked.
Confidential Support
Our responsible gaming support team is available around the clock. All enquiries relating to problem gambling are handled with complete discretion. No player will ever be judged for reaching out — we are here to help, not to pressure.
Our Commitment to Responsible Gaming
fbjaee operates on a core principle: gambling is entertainment. Like any form of entertainment, it should be enjoyed within personal boundaries and with a clear understanding that the outcome is never guaranteed. The house always carries a statistical edge, and no betting strategy, system, or pattern can reliably overcome this over the long term.
We are committed to providing a safe, transparent, and fair environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and Barisal. Our responsible gaming framework is built around three guiding principles: prevention, protection, and support. We invest in tools that help you set boundaries before problems arise, protective mechanisms that activate when warning signs appear, and a dedicated support structure for players who need help.
fbjaee will never market gambling as a way to make money, solve financial problems, or recover from previous losses. We do not target players who are in the process of self-excluding or who have previously indicated that gambling has caused them harm. Our promotional activity is designed to celebrate the entertainment value of our games — not to exploit vulnerability.
Our Promise: If you contact fbjaee's responsible gaming team at any point, your concern will be treated with the highest level of seriousness, confidentiality, and care. We will always prioritise your wellbeing over your account activity.
Age Restriction & Verification
fbjaee is strictly an 18+ platform. Gambling by individuals under the age of 18 is prohibited without exception. We take this responsibility seriously and have invested in both technical and procedural controls to prevent underage access.
How We Verify Age
- During account registration, every player is required to declare that they are 18 years of age or older.
- KYC (Know Your Customer) verification requires submission of a valid government-issued National Identity Card (NID) or passport, which confirms date of birth.
- Accounts that have not completed KYC are subject to withdrawal restrictions until identity and age are confirmed.
- Any account found to belong to a player under 18 will be closed immediately and all funds held will be returned to the deposit source after investigation.
Protecting Young People
If you share a device or household with people under the age of 18, we strongly encourage you to use device-level parental controls and to ensure that your fbjaee account credentials are never accessible to minors. Never share your username or password with anyone, and always log out of the fbjaee platform when you are not actively using it.
Zero Tolerance: fbjaee applies a zero-tolerance policy to underage gambling. If you suspect that a minor has accessed a gambling platform — including fbjaee — please contact our support team immediately at support@fbjaee.net. We will act swiftly.
Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience. It often develops gradually and can be difficult to recognise in yourself. Being aware of the warning signs is the first step toward addressing the issue early, before it escalates into a serious personal, financial, or family crisis.
Ask yourself honestly whether any of the following statements apply to you:
Warning Signs to Watch For
- You spend more money on gambling than you originally intended or can afford.
- You find it difficult to stop gambling once you have started, even when you are losing.
- You gamble to escape stress, anxiety, depression, loneliness, or personal problems.
- You chase losses — placing larger bets to try to recover money you have already lost.
- Gambling is causing arguments, tension, or deception in your relationships with family or friends.
- You neglect work, studies, or other responsibilities because of time spent gambling.
- You have borrowed money, sold possessions, or used bill money to fund your gambling.
- You feel restless, irritable, or anxious when you try to reduce or stop gambling.
- You have tried to cut back or stop gambling before, but found yourself returning.
- You hide the extent of your gambling activity from people who are close to you.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use fbjaee's self-exclusion tools or to contact our support team for a confidential conversation. You do not need to be at crisis point before asking for help — reaching out early is always the right decision.
Self-Assessment: Honest self-reflection is powerful. If you are unsure whether your gambling habits are within a healthy range, a useful benchmark is this: gambling should never take priority over essential expenses such as rent, food, utilities, school fees, or family obligations. If it does, that is a clear signal to seek support.
Deposit & Betting Limits
One of the most effective ways to maintain control over your gambling activity is to set financial boundaries before you start playing. fbjaee provides flexible deposit and betting limits that you can configure at any time directly from your account settings panel.
Types of Limits Available
- Daily deposit limit: Sets the maximum amount you can deposit into your fbjaee account within any 24-hour period.
- Weekly deposit limit: Sets the maximum amount you can deposit within a rolling 7-day window.
- Monthly deposit limit: Sets the maximum amount you can deposit within a calendar month.
- Single bet limit: Caps the maximum stake you can place on any single wager, helping to prevent impulsive high-value bets.
- Session loss limit: Automatically ends your gaming session if your losses within that session reach a pre-set threshold.
How Limits Work
Reducing an existing limit takes effect immediately — the new, lower limit applies to your account as soon as the change is confirmed. This ensures that players who recognise they are spending too much can act on that recognition instantly without a waiting period.
Increasing an existing limit, by contrast, is subject to a mandatory 24-hour cooling-off period. This deliberate friction is designed to prevent impulsive decisions made during or immediately after a gaming session from undoing the protective boundaries you set when thinking clearly.
Setting Limits via bKash or Nagad: Deposit limits apply regardless of which payment method you use — bKash, Nagad, Rocket, Upay, or bank transfer. The limit is tied to your fbjaee account, not to any individual payment channel. You cannot bypass a deposit limit by switching payment methods.
Time-Out & Cool-Off
Sometimes the most responsible decision a player can make is to step away for a period — not because gambling has become a serious problem, but simply because a break is healthy, prudent, or personally beneficial. fbjaee's time-out feature is designed for exactly this situation.
Available Time-Out Periods
- 24 hours
- 48 hours
- 7 days (one week)
- 30 days (one month)
What Happens During a Time-Out
During an active time-out period, your fbjaee account is temporarily suspended. You will not be able to log in, make deposits, place bets, or access the casino. Any open bets placed before the time-out was activated will be settled according to their normal outcome — the time-out does not void existing wagers.
All marketing communications from fbjaee will be paused for the duration of your time-out. You will not receive promotional emails, SMS messages, or bonus notifications while your time-out is active.
How to Activate a Time-Out
- Log in to your fbjaee account and navigate to the Account Settings panel.
- Select the "Responsible Gaming" section from the settings menu.
- Choose "Time-Out" and select your preferred duration from the available options.
- Confirm your selection. The time-out will activate immediately and cannot be reversed during the chosen period.
- Alternatively, contact our support team at support@fbjaee.net and request a time-out — we will apply it to your account within one business hour.
Time-Out is Immediate and Irrevocable: Once a time-out is activated, it cannot be shortened or cancelled before the end of the chosen period. This is intentional — the value of a time-out comes from its certainty. Plan your time-out period thoughtfully before confirming.
Self-Exclusion
Self-exclusion is fbjaee's strongest responsible gaming tool. It is designed for players who recognise that gambling has become, or is at serious risk of becoming, a significant problem in their lives. A self-exclusion is a firm, extended commitment to stop gambling on the fbjaee platform for a meaningful period of time.
Self-Exclusion Periods Available
- 6 months — recommended as a starting point for most players seeking an extended break.
- 1 year — provides a longer period of distance from gambling to allow for meaningful lifestyle adjustment.
- 2 years — for players who have experienced sustained difficulties and need an extended period of support.
- Permanent — a lifelong exclusion from fbjaee for players who have decided that gambling is not compatible with their wellbeing.
What Self-Exclusion Means for Your Account
- Your account will be suspended immediately and you will be unable to log in for the duration of the exclusion period.
- All pending promotional offers and bonuses will be forfeited.
- Any available account balance will be returned to you via your registered payment method after a compliance review.
- All marketing and promotional communications from fbjaee will cease immediately.
- Any attempt to re-register a new account during a self-exclusion period will be identified and closed.
- A record of your self-exclusion will be retained even after the period ends, to inform our ongoing duty of care toward you.
Requesting Self-Exclusion
- Contact the fbjaee responsible gaming team directly at support@fbjaee.net with the subject line "Self-Exclusion Request".
- Specify your preferred exclusion period in the message body (6 months / 1 year / 2 years / permanent).
- Our team will confirm the exclusion in writing within one business hour and apply it to your account immediately upon confirmation.
- You will receive a final confirmation email stating the start date and end date (or permanent status) of your exclusion.
Self-Exclusion Cannot Be Reversed Early: Once a self-exclusion has been confirmed, it cannot be lifted before the agreed end date under any circumstances. This strict approach is in place to protect you. Requests to lift a self-exclusion early will be respectfully declined. At the end of the exclusion period, a mandatory 7-day reflection period applies before access can be restored.
Support & Resources
If gambling is causing you distress, financial hardship, or harm to your relationships, reaching out for support is the most important step you can take. fbjaee's responsible gaming team is available 24 hours a day, 7 days a week, and will treat every enquiry with complete confidentiality and genuine compassion.
There is no such thing as a problem too small to discuss with us. Whether you simply want to set a deposit limit, ask a question about self-exclusion, or talk through your concerns with a trained support adviser, we are here to help.
Email Support
Send a responsible gaming enquiry to support@fbjaee.net with the subject "Responsible Gaming". Our team will respond within one business hour, day or night. All correspondence is strictly confidential.
Live Chat
Use the live chat feature available on the fbjaee platform to speak with a support agent in real time. If you need to speak specifically with a responsible gaming adviser, simply state this when you open the chat and you will be connected to the appropriate team member.
What to Expect When You Contact Us
- Your contact will be acknowledged promptly and handled by a trained team member.
- You will not be pressured to continue gambling or to reverse any responsible gaming decision.
- We will offer practical options — limit adjustments, time-out, or self-exclusion — based on your situation.
- If you request a referral to external support organisations, we will provide relevant information promptly.
- A record of your request and the outcome will be kept securely to inform our ongoing care for your account.
Get in Touch Today
Our responsible gaming team is available around the clock. You are not alone, and reaching out is always the right decision. Contact us at any time — we will listen.
Tips for Staying in Control
Responsible gaming is not just about what fbjaee does — it is also about the habits and mindset you bring to every session. The following practical guidelines are designed to help you enjoy gambling as a sustainable, enjoyable leisure activity throughout the BPL cricket season, major slot tournaments, and everyday play.
Before You Play
- Set a budget: Decide in advance exactly how much you are willing to spend during your session. Treat this amount as entertainment expenditure — money you are comfortable losing entirely — not as an investment.
- Set a time limit: Decide how long you will play before you sit down, and use a timer if necessary. Unstructured gaming sessions tend to run longer and cost more than planned ones.
- Check your emotional state: Avoid gambling when you are stressed, upset, fatigued, or under the influence of alcohol. Emotional states impair decision-making and make it harder to stick to your pre-set limits.
- Understand the games: Before placing real money wagers, take time to understand the rules, return-to-player (RTP) rates, and variance of the games you are playing. Knowledge reduces surprises.
During Your Session
- Never chase losses: If you reach your session budget, stop — regardless of how the session has gone. Chasing losses is the single most common pathway from recreational gambling to problem gambling.
- Take regular breaks: Step away from the screen every 30-60 minutes. Prolonged uninterrupted sessions reduce focus, increase impulsivity, and make it harder to stick to your original plan.
- Keep it in perspective: Gambling outcomes are determined by random number generators and statistical probability — not by skill, luck cycles, or past results. Every bet is independent of the last.
- Stay within your deposit limit: If your fbjaee deposit limit has been reached, accept this as your natural session end point. Do not attempt to deposit via a secondary account or payment method.
After Your Session
- Reflect honestly on whether you stuck to your pre-set budget and time limits.
- If you overspent or overran your time limit, consider reducing your deposit limit for the next session.
- If you find that post-session reflection reveals a pattern of loss of control, contact our responsible gaming team before your next session.
Play Responsibly — Enjoy fbjaee Your Way
When you play within your means and on your own terms, gambling is a genuinely enjoyable experience. Explore fbjaee's games, check our FAQ for common questions, or log in to manage your responsible gaming settings today. 18+ only.