Your Privacy Matters at fbjaee
This Privacy Policy explains exactly how fbjaee collects, processes, stores, and safeguards your personal information. We are committed to full transparency about our data practices so that every player across Bangladesh can engage with confidence and trust.
End-to-End Encryption
All data transmitted between your device and fbjaee is protected by industry-standard TLS/SSL encryption, ensuring that your personal details, login credentials, and financial information cannot be intercepted in transit.
We Never Sell Your Data
fbjaee does not sell, rent, or trade your personal information to any third party for their independent commercial purposes. Your data is used solely to deliver, improve, and personalise your experience on the fbjaee platform.
You Control Your Data
fbjaee provides you with clear mechanisms to access, correct, and request deletion of your personal data. Your privacy rights are respected at every stage of your relationship with the fbjaee platform.
Transparent Cookie Use
We use cookies only for essential platform functionality, analytics, and personalisation. We do not deploy invasive advertising trackers. Our cookie policy is explained in plain English so you always know what data is being collected and why.
Secure Payment Data
Payment transactions via bKash, Nagad, Rocket, Upay, and partner banks are processed through encrypted channels. fbjaee does not store your full mobile banking PIN or card details on our servers at any point.
KYC Handled Responsibly
Identity documents submitted for Know Your Customer verification are stored on access-restricted, encrypted servers. KYC data is used exclusively for identity verification and fraud prevention and is never shared with unrelated third parties.
Information We Collect
When you interact with fbjaee — whether by browsing the website, registering an account, making a deposit, placing a bet, or contacting our support team — we may collect certain personal information about you. This section describes the categories of data we collect and the circumstances in which each category arises.
Information You Provide Directly
The following data is collected directly from you during registration, account management, KYC verification, or when you contact fbjaee support:
- Identity data: Full legal name, date of birth, national identity card (NID) number, passport number.
- Contact data: Mobile phone number, email address, and residential address in Bangladesh.
- Account credentials: Username and hashed password (we never store passwords in plain text).
- Financial data: bKash or Nagad mobile number, bank account details, transaction reference numbers, and deposit/withdrawal history.
- Verification documents: Scanned or photographed copies of government-issued identification and proof of address submitted during KYC.
- Support communications: The content of messages you send to fbjaee via email or live chat, including your name, email address, and the subject of your enquiry.
Information Collected Automatically
When you access fbjaee, our servers and analytics tools automatically record certain technical data about your visit:
| Data Type | Examples | Purpose |
|---|---|---|
| Device & browser data | Device model, OS version, browser type and version, screen resolution | Platform optimisation, fraud detection |
| Network data | IP address, approximate geographic location (city/region), ISP name | Security monitoring, geo-restriction enforcement |
| Usage data | Pages visited, time spent on each page, click paths, feature interactions | Product improvement, personalisation |
| Session data | Login timestamps, session duration, logout time | Account security, responsible gaming monitoring |
| Transaction data | Bet amounts, game types played, wager outcomes, deposit/withdrawal timestamps | Account management, AML compliance, dispute resolution |
Minimum Data Principle: fbjaee collects only the data that is necessary for the stated purpose. We do not collect sensitive personal data such as biometric data, political opinions, religious beliefs, or racial/ethnic origin unless required by law.
How We Use Your Data
fbjaee uses personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purposes described at the time of collection. The following table summarises our primary data processing activities and the legal basis on which each rests.
Primary Processing Purposes
- Account creation and management: To register your fbjaee account, verify your identity, and maintain your player profile in a secure and accurate state.
- Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners; to settle bets and pay out winnings; and to operate the fbjaee Casino, cricket betting, slots, and Lucky Dice products.
- Customer support: To respond to your enquiries, resolve disputes, and improve the overall quality of the fbjaee support experience.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct outlined in the fbjaee Terms & Conditions.
- Regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, including retaining transaction records for the required statutory period.
- Responsible gaming: To monitor gameplay patterns and identify players who may be exhibiting signs of problem gambling, so that we can apply appropriate protective measures such as account limits or self-exclusion.
- Platform improvement: To analyse usage data in aggregate form to identify areas where fbjaee's interface, game selection, or payment processes can be improved.
- Personalisation: To tailor game recommendations, promotional offers, and platform content to your demonstrated preferences, subject to your communication preferences settings.
Marketing Communications
fbjaee may send you promotional communications about bonuses, new game launches, BPL cricket betting markets, seasonal offers (such as Eid or Pohela Boishakh promotions), and other fbjaee services by email or SMS, provided you have not opted out of such communications. You may withdraw your consent to marketing communications at any time by updating your preferences in your account dashboard or by contacting support at [email protected].
No Automated Decision-Making: fbjaee does not make decisions that produce legal or similarly significant effects on you solely through automated processing without human review. Where automated systems flag an account for review (e.g., suspected fraud), a member of our compliance team will conduct a manual investigation before any account action is taken.
Data Sharing & Disclosure
fbjaee does not sell your personal data to any third party. We may share your data with third parties only in the limited circumstances described below, and in each case only to the extent necessary to fulfil the stated purpose.
Service Providers and Technology Partners
We work with a small number of carefully selected service providers who assist us in operating the fbjaee platform. These include:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum financial information required to process your transaction. These providers operate under their own privacy policies and regulatory frameworks.
- Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to launch game sessions. They do not receive your name, NID, or banking details.
- Identity verification services: Third-party KYC providers may assist fbjaee in verifying government-issued identity documents. These providers are bound by strict data processing agreements and may not use your data for their own purposes.
- Cloud infrastructure: fbjaee's platform is hosted on secure cloud infrastructure. Our hosting providers have access to server data only for the purposes of providing infrastructure services and are contractually prohibited from accessing or using player data independently.
- Analytics providers: We use privacy-respecting analytics tools to understand aggregate platform usage. Individual player data shared with analytics providers is anonymised or pseudonymised before transfer.
Legal and Regulatory Disclosure
fbjaee may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are required to do so by applicable law, court order, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of fbjaee, its players, or the general public.
No Cross-Border Data Transfers Without Safeguards: Where personal data is processed by a service provider located outside Bangladesh, fbjaee ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that applied domestically. We do not transfer data to jurisdictions that do not provide adequate data protection.
Cookies & Tracking
fbjaee uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow fbjaee to recognise your device on return visits, maintain your session state, and understand how the platform is being used.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, prevent cross-site request forgery | Session / up to 24 hours |
| Functional | Remember your account preferences, game display settings, and last-visited sections | Up to 30 days |
| Analytics | Aggregate traffic analysis, page performance monitoring, error tracking | Up to 12 months |
| Security | Fraud detection signals, device fingerprinting for account protection | Up to 90 days |
Managing Cookies
You may control cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will impair the functionality of the fbjaee platform — in particular, you will not be able to maintain a logged-in session if session cookies are blocked.
fbjaee does not use third-party advertising cookies or retargeting pixels. We do not participate in cross-site behavioural advertising networks.
Data Security
fbjaee implements a layered approach to data security, combining technical, administrative, and physical controls to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure.
Technical Safeguards
- TLS/SSL encryption: All data in transit between your device and fbjaee's servers is encrypted using TLS 1.2 or higher. HTTPS is enforced across the entire platform with no unencrypted fallback.
- Data encryption at rest: Sensitive data fields — including identity document records and financial account references — are stored in encrypted form using AES-256 encryption.
- Password hashing: Account passwords are stored exclusively as salted cryptographic hashes. No fbjaee employee can view your password in plain text.
- Access controls: Access to player data within fbjaee's internal systems is role-based and limited to staff members who require it to perform their specific job function. Access logs are maintained and reviewed regularly.
- Intrusion detection: fbjaee's infrastructure is monitored continuously for anomalous activity, unauthorised access attempts, and security incidents.
Administrative Controls
All fbjaee staff who handle personal data are trained in data protection principles and bound by confidentiality obligations. Our data handling procedures are reviewed periodically, and any identified vulnerabilities are remediated promptly.
Incident Response
In the event of a data security incident that affects the personal data of fbjaee players, we will take immediate steps to contain the incident, assess its scope, and remediate the vulnerability. Affected players will be notified promptly where the incident poses a material risk to their rights or interests, with clear guidance on the protective steps they should take.
Your Role in Security: fbjaee's security measures are most effective when combined with good account hygiene on your part. Use a strong, unique password for your fbjaee account, never share your login credentials, and contact support immediately at [email protected] if you notice any suspicious activity on your account.
Data Retention
fbjaee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following retention periods apply as general guidelines:
- Active account data: Retained for the duration of your fbjaee account relationship and for a minimum of five (5) years following account closure, to satisfy anti-money laundering record-keeping requirements.
- Transaction records: Financial transaction logs are retained for a minimum of five (5) years from the date of the transaction, consistent with AML compliance obligations.
- KYC verification documents: Identity documents are retained for five (5) years after account closure or the date of the last transaction, whichever is later.
- Support communications: Customer support correspondence is retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
- Marketing preferences: Records of your marketing opt-in or opt-out status are retained for the lifetime of your account to ensure your preferences are respected.
- Technical and analytics data: Aggregate anonymised analytics data may be retained indefinitely for platform improvement purposes. Pseudonymised session data is deleted after 12 months.
When personal data reaches the end of its retention period, it is securely deleted or anonymised in accordance with fbjaee's data disposal procedures. Anonymised data that can no longer be linked back to any individual is not subject to retention limits.
Self-Exclusion Records: If you have self-excluded from fbjaee, a record of your self-exclusion is retained for the duration of the exclusion period and for a reasonable period thereafter. This is to prevent re-registration during an active exclusion and to protect your wellbeing. This record is maintained even if you request deletion of other personal data.
Your Rights as a Player
fbjaee recognises and respects your rights in relation to your personal data. You may exercise any of the following rights by contacting our support team in writing at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.
Right of Access
You have the right to request a copy of the personal data that fbjaee holds about you, along with information about how that data is used. We will provide this information in a clear and readable format. Identity verification will be required before any data access request is fulfilled, to protect against unauthorised disclosure.
Right to Rectification
If any personal data that fbjaee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For basic account information such as your email address or phone number, you may update this directly in your account dashboard. For identity-related corrections, please contact support with supporting documentation.
Right to Erasure
You may request that fbjaee delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that this right is subject to overriding legal obligations — in particular, fbjaee is required to retain certain financial and identity records for regulatory compliance purposes, and these cannot be deleted on request.
Right to Restriction of Processing
In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that fbjaee restrict the processing of your personal data to storage only, pending resolution.
Right to Data Portability
Where fbjaee processes your personal data on the basis of your consent or a contract, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to fbjaee's processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests where you believe your individual rights and interests override those of fbjaee. We will assess each objection on its merits and will cease the relevant processing unless we can demonstrate compelling legitimate grounds.
How to Exercise Your Rights: To submit a data rights request, send a written request to support@fbjaee.net with the subject line "Data Rights Request — [Your Full Name]". Please include your registered email address and a brief description of the right you wish to exercise. We may ask for identity verification before proceeding.
Policy Updates & Contact
fbjaee reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered players by email or by displaying a prominent notice on the fbjaee platform. The date of the most recent update is shown at the top of this page.
Your continued use of the fbjaee platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you should discontinue use of the platform and contact support to arrange account closure.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise a data right, or believe that fbjaee has handled your personal data in a manner that does not comply with this policy, please contact us:
- Email: — use the subject line "Privacy Enquiry"
- Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days.
- Escalation: If you are not satisfied with our response to a privacy complaint, you may escalate the matter to fbjaee's senior compliance team by replying to our initial response and requesting escalation.
This Privacy Policy should be read alongside the fbjaee Terms & Conditions and the Responsible Gaming Policy, both of which form part of your agreement with fbjaee.
Your Data Is Safe — Now Enjoy fbjaee
Now that you understand how fbjaee protects your privacy, explore everything the platform has to offer — from live cricket betting to casino games and Lucky Dice. 18+ only. Please gamble responsibly.